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Shipping Policy

We take great care in shipping your products to you, hence we partner only with reputed international courier companies to deliver your orders.

Important Notice: 

We are dispatching Tea to most parts of India! However, delivery times may be longer than usual due to restricted movement and regulations. We need your wholehearted support!

 

INDIAN DELIVERY

  • Free Shipping on orders above Rs. 600.

  • Due to the COVID-19 pandemic, dispatches may take 1-4 days extra. The delivery time and rates vary from place to place.

 

Please note that weekends, as well as other declared holidays, are not considered working days, since our shipping partners do not work on these days. While we shall fully try to ship all items you have ordered for together, this may not always be possible due to product characteristics, or availability.

 

The standard ground mail service is shipped out the same day for all orders placed before 1PM Indian Standard Time and the next day for all orders placed after 1PM Indian Standard Time (packages will arrive within 3-5 business days). Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times.

  • We understand that there are circumstances where you feel the need to cancel an order placed, and we will try to help you with it.

  • Your order can be cancelled if it has not been dispatched from our facility. We usually ship orders by 1200 hrs IST. Any cancellation request received before this time can be accommodated.

  • To cancel your order, please check the my order section after logging into my account or write to us at communications@suneheridhoopsitum.com

  • The amount charged will be refunded to your card within 14 working days.

  • We strive to make sure you receive the best quality tea.

  • However, if you are unhappy with the tea received or have received a wrong product, contact us immediately and we will fix it at the earliest. We will make sure your order is corrected or returned, and your amount will be refunded.

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Return & Exchange Policy